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Shipping & Returns

Terms

Purchasing/Cancellations/Returns

Purchasing Process

All payments are processed at the moment the order is placed.

Customer pays $12.95 flat rate shipping.

The customer holds the sole responsibility of knowing and being compliant with all applicable federal, state, local laws and limitations in the state and local area where the customer resides.

Cancellation or reversal of any order will be subject to a 15% restocking fee.

Order Cancellation Policy – Customer

The customer may cancel an order placed on Global-covid.com prior to shipment of that order. If the customer chooses to cancel the order within these conditions the customer will receive a refund of the full amount of the purchase less 15% of the total purchase amount. All requests for cancellation of an order must be processed through the Customer Service Department at 941-549-8388, Monday through Friday, 9am – 5pm EST. The order # must be provided when contacting Customer Service via phone. If the order has shipped, the sale may not be cancelled. (Please see ‘Return Policies’ section). All cancelled orders are final and may not be reversed.

Order Cancellation Policy – Global-covid.com

Global Ordnance LLC (DBA Global-covid.com) reserves the right to cancel any orders where the customer has not followed these Terms and Conditions. If Global-covid.com chooses to cancel your order, you will receive a refund of the full amount of the purchase less 15% of the total purchase amount. Cancelling an order is not something we like to do, but if these terms and conditions are not followed, it is our responsibility to enforce our internal policies and comply with all legal requirements. The responsibility is on you, the customer, to fully understand and act in accordance with these Terms and Conditions.

Return Policies

We will NOT accept returns and exchanges on product

If a product you receive from us turns out to be defective (manufacturer’s defect), it will be replaced for a similar model in accordance with the manufacturer’s warranty. If Global-covid.com chooses to issue a refund, you will receive a refund of the full amount of the purchase less 15% of the total purchase amount.

We DO NOT allow returns or exchanges; except when the product has been determined defective.  Please provide pictures documenting any visible damage or defects.

To make a refund request, email us at sales@globalordnance.com. Damaged or defective products will receive a refund or credit to the customer’s account.

Changing Orders

No changes can be made once an order has been placed.

If you want to cancel an order and then place a new order, please see our Order Cancellation Policy.

Errors and Omissions

Amazingly, we’re human too and very rarely mistakes happen with pricing. If the price seems too good to be true (a $20,000 ventilator for $2.00 for example) please contact us FIRST before purchasing and we will verify the price PRIOR TO PURCHASE. Should you make a purchase and there is an error in pricing, we will immediately and cheerfully refund your entire purchase and probably give you a nice discount on your next purchase.  Please include product code / UPC in your email or have it handy when you call so we can verify it for you. Our number is 941-549-8388 and we are available Monday-Friday from 9am until 5pm Eastern Time or email sales@globalordnance.com with any questions.

Customer Agreement

Global Ordnance LLC (DBA Global-covid.com) abides by all state and federal regulations regarding the sale of all products including ammunition, magazines and firearms.

To place an order, every customer will check a box stating (s)he agrees with the statements below as well as these Terms and Conditions.

  1. I accept and agree to all policies described in these Terms and Conditions.
  2. I am at least 21 years of age.
  3. I am not violating any local, state, or federal laws by purchasing from Global-covid.com.

Shipping Restrictions

The customer holds the sole responsibility of knowing and being compliant with all applicable federal, state, local laws and limitations in the state and local area where the customer resides.

Please see the shipping restrictions below. These are meant to be a guide and are not an all-inclusive list. Global Ordnance LLC (DBA Global-covid.com) does not ship anywhere it is prohibited by federal, state, or local laws. If you attempt to have an order shipped to a restricted area, your order will be cancelled and you will be charged a 5% restocking fee.  If you are unfamiliar with the laws and restrictions in your area, please contact the authorities in your area for clarification.

We ship best allowed method via TRACKED UPS, FedEx, USPS or LTL freight. Items ship within 2 business days (Monday – Friday are business days EXCLUDING Federal Holidays).

We ship inside the the contiguous continental United States only.

Agreement to Indemnify and Defend for Misrepresentation

In the event that any of the above statements under the “Customer Agreement” section of these Terms and Conditions are determined to be untrue, I will release, hold harmless, indemnify, and pay to defend Global Ordnance, LLC (DBA Global-covid.com) and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.

Assumption of Shipping Liability

While we do our best to ensure that your product reaches your door as quickly and as trouble-free as possible, we simply cannot guarantee that the shipping carrier (for example, UPS or FedEx) you select will not damage or lose your product, or that once delivered, your product will not be stolen or damaged. Once your product is delivered to the address you have provided, you assume all responsibility for its safety and hereby explicitly release Global Ordnance, LLC (DBA Global-covid.com) from all liability and responsibility thereafter.

Release of Liability and Agreement to Indemnify and Defend

While Global Ordnance, LLC (DBA Global-covid.com) strives to offer high quality products and excellent customer service, it is merely a retailer of products that are designed, manufactured, and tested by other companies. Therefore, I understand and acknowledge that Global Ordnance, LLC shall not be liable for any claims and/or damages, or for the breach of any warranty, express or implied, whether of merchantability or fitness for any purpose or otherwise, whatsoever.

Furthermore, I understand and acknowledge that Global Ordnance, LLC expressly disclaims any and all liability for the accuracy of information provided to me, and for how I use information provided to me, by Global Ordnance, LLC, and I understand and acknowledge that Global Ordnance, LLC cannot be held liable for how I or anyone else uses any information I receive from Global Ordnance, LLC. Therefore, I explicitly agree to release, hold harmless, indemnify, and pay to defend Global Ordnance, LLC and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to my use of information provided by Global Ordnance, LLC.

By placing an order with Global Ordnance, LLC, I understand and acknowledge that I alone am responsible for how the product I purchased from Global Ordnance, LLC is used by me and by any other party. I explicitly agree to release, hold harmless, indemnify, and pay to defend Global Ordnance, LLC and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to the products I have purchased, to include but not limited to the use of the product, the storage of the product, and the transportation of the product. In the event that any other party files a claim of any kind against Global Ordnance, LLC, I will indemnify and pay to defend Global Ordnance, LLC and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.

Jurisdiction

In the event that I choose to file a complaint against Global Ordnance, LLC or any of its owners, agents, officers, or employees, I agree that such a complaint must be filed within a court located in Sarasota County, Florida. I agree that any complaints filed within any other jurisdiction shall be immediately removed to a court within Sarasota County, Florida and I agree to reimburse Global Ordnance, LLC and its owners, agents, officers, and employees for any costs they may each incur in defending against the complaint or effecting its removal until such time that the complaint is properly filed within a court located in Sarasota County, Florida.

 Governing Law

I understand and acknowledge that Florida law will govern exclusively: my purchase and use of any products from Global-covid.com; any information I receive from Global-covid.com; any legal action instituted against me by Global Ordnance, LLC; and any legal action that I institute, or that someone else institutes as a result of my actions, against Global Ordnance, LLC.

Class Action Waiver

I expressly agree that any dispute resolution proceedings, including but not limited to, litigation, arbitration, and mediation, will be conducted only on an individual basis and not in a class, consolidated, or representative action. By making this express agreement, I acknowledge and affirm that this is a knowing, voluntary, and permanent waiver of any right to bring federal, state, or local claims as any part of, or on behalf of, any class or any other individuals, before a court or other tribunal.

 Trademarks and Copyright

I expressly acknowledge that all content on the website Global-covid.com is copyrighted by Global Ordnance, LLC. I further acknowledge that I have been made aware that the trademark “Global-Covid” has been registered in the U.S. Patent and Trademark Office by Global Ordnance, LLC.

Global Covid

A Coronavirus Procurement Response by Global Ordnance LLC

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